Terms of Products and Services

 Please note that December 24, 25, 31, and January 1 are non-working days. Therefore, orders placed on these dates will be processed starting December 26 and January 2, respectively. It is very important to remember that our courier service does not operate during holidays; thus, shipments might take longer than usual to arrive. We highly recommend placing your orders in advance.

Important: Orders placed on December 30 and 31 will be billed with a date of January 2 of the current year.

Purchase Policies

Welcome to Peatfoam’s online store, an e-commerce platform where you can find the highest quality cold chain packaging products, backed by over 20 years of experience in Mexico and worldwide.
To ensure you have one of the best shopping experiences, we want to share some important information.
All purchases will be processed within business days, from 9:00 AM to 6:00 PM.
Delivery of purchased items will be in accordance with each courier’s policies, subject to their schedules, routes, and delivery times.Shipping
Standard Shipping: 3 to 5 business days.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

Incorrect Shipping Address

Please make sure to provide the correct shipping address when placing your order. We are not responsible for orders not delivered due to incorrect addresses.
If you notice an error after placing your order, contact us as soon as possible via email at info@peatfoam.com or WhatsApp 722 837 1205 to attempt to correct it.

Shipping Delays
We are not responsible for delays caused by events beyond our control, such as natural disasters, adverse weather conditions, or strikes.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at info@peatfoam.com or WhatsApp 722 8371205
We will investigate the issue and, if applicable, send a replacement or process a refund.

Shipping

When making purchases, please specify if you require an invoice, providing your billing details during the checkout process.
For any questions or clarifications about your order, contact us via email at info@peatfoam.com by phone at (722) 199 20 73, or WhatsApp at 722 837 1205. 722 837 1205.

Return Policy

Peatfoam.com accepts returns of items within 30 days of receipt. Most products sold on Peatfoam.com are subject to our general return policy, though some may have specific return conditions.

Returns are accepted only under the following terms, without exception:
Items must be received within 30 calendar days.
Products must be returned in the same condition in which they were received.

Returns of different or damaged items from what was sent are not eligible for refund.
The return address must be the same as the original shipping address.
Repeated or ongoing returns and specific cases are subject to Peatfoam’s discretion.

The cost of return shipping shall be borne by the customer, except in cases where the product is defective or incorrect. The fee for this service is $300.00 M.N.
All return requests must be made via email to info@peatfoam.comaccompanied by images verifying the product’s condition and packaging upon receipt. If applicable, customers will receive instructions from Peatfoam on how to proceed with the refund, provided the return qualifies.

Our Return Policy is subject to change, adjustments, and updates without prior notice. The latest revision was made on August 15, 2024..

For any questions or clarifications about our policies, contact us via email at info@peatfoam.com by phone at (722) 199 20 73, or WhatsApp at 722 837 1205. 722 837 1205 We are here to serve you.

*By purchasing from www.peatfoam.com you accept our current return and shipping policies.
*Items damaged due to customer mishandling will not be accepted for return.